Tools: estimate your usage

Estimate your usage

An annual volume, a split between what the agent handles and what escalates, and the calculation gives you the order of magnitude.

1. Annual volume

Chat, email, phone. Your estimated annual volume.

Conversations per year, all channels together

2. Conversation split

Slide between what the AI handles end to end and what goes straight to a person.

AI-handled 80 % Direct human escalation 20 %

3. Average interactions per conversation

One interaction is one message and its reply. Partners report three to four per AI-handled conversation; for escalated ones, count the AI exchanges before the transfer.

Per AI-handled conversation

Per escalated conversation

4. Credits per interaction

Fixed rates, whatever your volume.

Simple Q&A2credits

Q&A + CRM3credits

Q&A + escalation3credits

5. Interaction mix within AI-handled conversations

Even an AI-handled conversation has exchanges that end in an escalation: that share is what this mix reflects, and the three types do not cost the same.

Simple Q&A 60 %

Q&A + CRM 25 %

Q&A + escalation 15 %

Enough to estimate for yourself