Telecom

Your telecom customer service, augmented one conversation at a time

One agent answering your subscribers, another prompting the adviser, and as many more as your operation calls for. You decide who handles what, and it all happens inside your systems.

Book a demo for telecom See it work

High volume, low patience: billing disputes, coverage incidents, SIM and porting states, all at once and across every channel.

Case study

Monaco's national operator chose Altores for always-on support

Monaco Telecom put its virtual collaborator into service: it answers instantly on web and WhatsApp, and it was built end to end in Monaco.

24/7
Always-on support
2
Channels (web + WhatsApp)
GDPR
Fully compliant
  • It steps into the operator's existing support workflows without replacing a single one.
  • The full chain is in place: data pipeline, retrieval from the knowledge base, response tuning.
  • It hands over to an adviser the moment a request deserves a person.
  • The infrastructure is European, and GDPR compliance holds from the data to the answer.
Visit Monaco Telecom

One conversation, several outcomes

You set the dial request by request: what the agent handles alone, what it prepares, what it leaves to the adviser.

  1. The agent, facing the subscriber

    The agent answers, and that is the end of it

    The subscriber writes or calls. The agent reads the bill, the usage and the network status, answers in the language it received, and acts in your systems where you allow it. Nobody was pulled in, no ticket was opened.

    Support Portal

  2. The agent, then the adviser

    The agent prepares, the adviser closes

    The request steps outside the scope you set. The agent does not guess: it hands over a summary, the customer’s state of mind and what it has already checked. The adviser picks up a conversation, not an empty ticket.

    Support Portal

  3. The agent, beside the adviser

    The adviser leads, the agent prompts

    The second agent never talks to the subscriber. It knows your plans, your procedures and your documents, answers the adviser from them, and names the document each answer came from.

    Support Portal

  4. After the call

    Everything written down, at home

    The record updated, the action triggered, the full history: what was said and done is written into your systems, and stays there. Post-call work stops piling up.

    Support Portal

Who you are hiring

Not a product list. Two or three positions, the ones this sector actually needs, and the platform each one runs on.

Client adviser

Billing disputes, coverage incidents, SIM and porting status: this is the volume that never reaches the queue.

It answers your customers on every channel, in their own language, at any hour.

  • Opens and closes the ticket on its own
  • Answers from your own content, source attached
  • Secure access to your products, services and options
  • Sends the right cases to the right human team

Built on IAaaS , deployed on Support Portal

In-house expert

Plans, options and procedures change faster than advisers can learn them. It answers from your own documents, and names which ones.

It knows every document the company holds, and answers your teams from them.

  • Answers from your procedures and your files
  • Names the document each answer came from
  • Only shows each team what it is allowed to see
  • Updates itself the day a document changes

Built on IAaaS , deployed on Support Portal

The position you have in mind

These four are examples. What makes them possible is what would make yours possible.

  • Connects to the tools you already run
  • Runs on AI that stays inside your own walls
  • Automates any sequence you can describe
  • Built with you, on the same foundation
Describe the position you need

Two minutes, in your own words.

Watch the agent work

Requests like the ones you get, played out end to end. Each one shows what the agent read before it answered.

Book a demo

Sources

Website
Help Center
Documentation
CRM
Billing system
Network status
SIM portal
Conversation history

Does

Proves

  • Instant replies on 10+ channels
  • Handles any language automatically
  • Consistent tone across every inbox
  • Around the clock, with no shift limits

Speaks on

Live chat
WhatsApp
Email
Voice
SMS
Instagram
Facebook Messenger
Telegram
LINE
TikTok

What it plugs into

The systems the agent reads and writes in this sector. Your own stay where they are.

Questions

No, and these two are not the only ones possible. The first is deployed on your channels and talks to your subscribers. The second lives in your internal tools and only talks to your teams. They share the same foundation and the same rules, not the same role. You start with whichever you miss most, and compose others as you go.
Both, and you decide which. It reads your systems to fetch a data balance or a billing line, and it can write to them where you allow it. The scope is declared: outside it, the agent hands over rather than improvising.
No. The agent plugs into them. That is the whole point of the demonstration above: every scene shows which sources were read before the answer went out.
Only if you decide it should. The platform runs on our sovereign AI foundation, and hosting is a choice: with us in Monaco, on your own infrastructure, or inside the closed environment your regulator requires.

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