Your inbound requests,into appointments, not tickets
One AI agent taking the request, qualifying it and booking the slot in your CRM, another answering your teams in the field. You decide who handles what.
Bookings, appointments, memberships and after-sales, where a request is usually a job to schedule, reschedule or follow up rather than a one-off answer.
Case study
VoltandGo plugged its assistant into its CRM
The assistant takes customer requests, routes them to the right team, books appointments and captures the need before the first human exchange.
It is plugged into the CRM: it reads the customer record and writes back what was agreed.
It routes each request to the team concerned instead of forwarding it to everyone.
It books the appointment in the same exchange, with no call-back in between.
It captures the need up front, so the team receives a request already qualified.
One request, several outcomes
You set the dial request by request: what the agent handles alone, what it prepares, what it leaves to a person.
01
The agent, facing the customer
The request becomes an appointment, right away
The customer writes or calls. The agent reads your availability, offers a slot, books it in your system and confirms. The request never became a ticket to call back.
What the customer wants, where, when, under what conditions: the agent asks what an adviser would ask, and your team receives a qualified request rather than a line to call back.
The request lands in the right place from the first sentence
A cancellation is not a question, and neither is a safety alert. The agent recognises what a request really is and routes it, instead of answering from a script.
The job moved, the customer record updated, the document matched to the right file: what was done is written into your systems, and does not wait for the end of the week.
Your terms, your covered areas and your field procedures change, and your teams cannot hold all of it. It answers from your documents, and names which ones.
It knows every document the company holds, and answers your teams from them.
The systems the agent reads and writes in this sector. Your own stay where they are.
Website
Help Center
Documentation
CRM
Booking system
Account record
Payments
Conversation history
Questions
Book it, where you allow it. It reads your availability, writes the appointment into your system and confirms to the customer in the same exchange. The scope is declared: outside it, the agent hands over.
No. The agent plugs into them, as it does at VoltandGo. Every scene in the demonstration shows which sources were read before the answer went out.
It hands the right team a summary of the exchange, what it has already checked and the customer’s state of mind. A cancellation or a safety alert are recognised as such, not answered from a script.
Only if you decide it should. The platform runs on our sovereign AI foundation, and hosting is a choice: with us in Monaco, on your own infrastructure, or in a closed environment.
