Public services

Your front desk, held without lengthening the queue

One AI agent answering the public, another carrying the file, and as many more as your departments need. You decide who handles what, and nothing leaves your perimeter.

Book a demo for public services See it work

Entitlement questions, document requirements and appointment demand, where the answer must be traceable to the regulation it comes from.

Already at work in this industry

One request, several outcomes

You set the dial request by request: what the agent handles alone, what it prepares, what it leaves to an officer.

  1. The agent, facing the public

    The routine question stops reaching the desk

    Opening hours, papers required, the status of a request: the agent answers immediately, in the language it received, and ties its answer to the rule it comes from. Nobody was pulled in, the queue did not move.

    Support Portal

  2. The file, handled

    The file moves instead of waiting

    The agent names the papers the file requires, records what is provided, books the appointment, and chases what is missing. It decides nothing: it prepares a decision.

    Support Portal

  3. The agent, beside your teams

    Your officers have the answer at hand

    This one never talks to the public. It knows your procedures and your rules, answers your teams from them, and names the document each answer came from.

    Support Portal

  4. When a person must take over

    The delicate case is escalated, not processed

    A request that is not what it appears, a person in difficulty: the agent recognises them and hands them to a named officer, with the history and everything it has already checked.

    Support Portal

Who you are hiring

Not a product list. The positions this sector actually needs, and the platform each one runs on.

Facing the public

Citizen services

Entitlement questions, papers to provide, the status of a request: the flow that fills a front desk all day without ever calling for a decision.

It takes the queue of enquiries and passes on only what needs an officer.

  • Answers straight away, day and night
  • Recognises the request and routes it to the right department
  • Follows the file and chases what is missing
  • Hands over to an officer with the whole history

Built on IAaaS , deployed on Support Portal

Appointments coordinator

A missed appointment is a lost slot and a procedure set back. It offers, confirms, reminds, and puts back in the diary whatever slips out of it.

It keeps the diary, from the first slot offered to the reminder the day before.

  • Offers open slots in the language it received
  • Confirms, and sends a reminder the day before
  • Reschedules when the person or the service changes
  • Says which papers to bring to the appointment

Built on IAaaS , deployed on Support Portal

Life-events coordinator

A birth means civil registration, benefits, sometimes a school place: several desks for the same news. It holds the thread for the person and moves each request forward inside the departments.

It holds a single thread for the person when one situation touches several departments.

  • Recognises the event: a birth, a move, a new business
  • Says which procedures it triggers, and in what order
  • Opens each request with the right department
  • Gives the person a single status to follow

Built on IAaaS , deployed on Support Portal

Benefits access adviser

An entitlement nobody claims helps no one. It points out the scheme a situation might qualify for, prepares the application, and the department decides.

It spots the schemes a situation may qualify for, and leaves the department to decide.

  • Reads the situation the person describes
  • Checks it against the conditions of each scheme
  • Prepares the application with the papers it requires
  • Leaves eligibility to the department’s decision

Built on IAaaS , deployed on Support Portal

Public information specialist

A desk closed without warning is a queue of unhappy people the next morning. It tells those it affects before they travel, and answers what the notice raises.

When a service changes, it tells the people it affects, on the channel they use.

  • Takes in the notice: works, a closure, an outage
  • Finds the people it concerns
  • Tells them in their language, on their channel
  • Answers the questions the notice raises

Built on IAaaS , deployed on Support Portal

On the files

Intake coordinator

A request sent to the wrong desk goes out, comes back, goes out again, and the person waits at every turn. It reads it, sends it to the department in charge, and flags the one that lingers.

Every request reaches the right department first time, and whatever stalls shows up.

  • Reads what arrives in writing: letters, forms, messages
  • Recognises the subject and the department in charge
  • Forwards it with what has already been checked
  • Tracks the stated timeframe and flags what overruns

Built on IAaaS , deployed on Support Portal

Case handler

A file almost always stalls on one missing paper. It names it, chases it, and forwards only what is complete.

It carries a file from the first question to the decision, and never lets it stall on a missing paper.

  • Names the papers the file requires, and the rule that requires them
  • Records the request and books the appointment in your systems
  • Checks the file is complete before sending it any further
  • Hands a human officer a file already verified

Built on IAaaS , deployed on Support Portal

Beside your teams

In-house expert

Rules change, so do procedures, and your officers cannot hold all of it. It answers from your documents, and names the one it drew on.

It knows every document the company holds, and answers your teams from them.

  • Answers from your procedures and your files
  • Names the document each answer came from
  • Only shows each team what it is allowed to see
  • Updates itself the day a document changes

Built on IAaaS , deployed on Support Portal

Recruitment coordinator

Dozens of applications for one post, and many never hear back. It sorts them against your criteria, answers each one, and leaves the choice to the panel.

It runs recruitment end to end, and every candidate gets an answer.

  • Writes the posting from the job description
  • Sorts applications against your criteria
  • Answers every candidate, shortlisted or not
  • Books interviews into the panel’s diaries

Built on IAaaS , deployed on Support Portal

The position you have in mind

These four are examples. What makes them possible is what would make yours possible.

  • Connects to the tools you already run
  • Runs on AI that stays inside your own walls
  • Automates any sequence you can describe
  • Built with you, on the same foundation
Describe the position you need

Two minutes, in your own words.

Watch the agent work

Requests like the ones you get, played out end to end. Each one shows what the agent read before it answered.

Book a demo

Sources

Website
Help Center
Documentation
Citizen file
Case index
Entitlement record
Appointment system
Conversation history

Does

Proves

  • Instant replies on 10+ channels
  • Handles any language automatically
  • Consistent tone across every inbox
  • Around the clock, with no shift limits

Speaks on

Live chat
WhatsApp
Email
Voice
SMS
Instagram
Facebook Messenger
Telegram
LINE
TikTok

What it plugs into

The systems the agent reads and writes in this sector. Your own stay where they are.

Questions

No, and that is not a setting: it has no such scope. It answers, it checks papers, it records, it books an appointment, and it hands over. Every decision stays with an officer, looking at a file already prepared.
From your documentation and your systems, and it names the source of each answer. That is what the demonstration above shows in every scene: the sources read appear before the answer goes out.
Only if you decide it should. The platform runs on our sovereign AI foundation, and hosting is a choice: in Monaco under Monegasque law, inside the European Union, on your own infrastructure, or in a fully air-gapped environment.
No. The agent plugs into them: it reads the citizen record, the case directory, the entitlement register and the appointment system, and it writes to them where you allow it.

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