Services and operations

Your inbound requests, into appointments, not tickets

One AI agent taking the request, qualifying it and booking the slot in your CRM, another dispatching the jobs, a third answering your teams in the field, and as many others as your operations call for. You decide who handles what.

Book a demo for operations See it work

Bookings, appointments, memberships and after-sales, where a request is usually a job to schedule, reschedule or follow up rather than a one-off answer.

Case study

VoltandGo plugged its assistant into its CRM

The assistant takes customer requests, routes them to the right team, books appointments and captures the need before the first human exchange.

  • It is plugged into the CRM: it reads the customer record and writes back what was agreed.
  • It routes each request to the team concerned instead of forwarding it to everyone.
  • It books the appointment in the same exchange, with no call-back in between.
  • It captures the need up front, so the team receives a request already qualified.

One request, several outcomes

You set the dial request by request: what the agent handles alone, what it prepares, what it leaves to a person.

  1. The agent, facing the customer

    The request becomes an appointment, right away

    The customer writes or calls. The agent reads your availability, offers a slot, books it in your system and confirms. The request never became a ticket to call back.

    Support Portal

  2. Before anyone picks up

    The need is captured, not guessed

    What the customer wants, where, when, under what conditions: the agent asks what an adviser would ask, and your team receives a qualified request rather than a line to call back.

    Support Portal

  3. The agent, then the right team

    The request lands in the right place from the first sentence

    A cancellation is not a question, and neither is a safety alert. The agent recognises what a request really is and routes it, instead of answering from a script.

    Support Portal

  4. After the job

    The report is sent, the record is current

    The report written from the technician’s notes, the customer record and the equipment history updated, the next step triggered: what was done is written into your systems, and does not wait for the end of the week.

    Support Portal

Who you are hiring

Not a product list. The positions this sector actually needs, and the platform each one runs on.

Facing the customer

Client concierge

Availability, lead times, the status of an order: the request that will not wait, and goes to a competitor if it does.

It answers your customers on every channel, in their own language, at any hour.

  • Answers on all your channels, in the customer’s language
  • Gives lead times, availability and order status from your systems
  • Answers from your content, with the source
  • Hands over to the right team, with a summary of the exchange

Built on IAaaS , deployed on Support Portal

Appointments coordinator

A job gets booked, moved and cancelled, and every back-and-forth on the phone costs a slot.

It keeps the diary, from the first slot offered to the reminder the day before.

  • Offers open slots by area and type of job
  • Books the appointment in your tool and confirms it to the customer
  • Sends the reminder the day before, with what to prepare
  • Moves or cancels when the customer or the team changes

Built on IAaaS , deployed on Support Portal

Intake coordinator

An incomplete request comes back, and every back-and-forth delays the job. It asks the questions first, and your team receives a file it no longer has to complete.

Every request reaches the right team complete, and nobody calls back to ask for what is missing.

  • Asks for the address, the equipment involved and the urgency
  • Requests the photos or references that help
  • Recognises a cancellation or a safety alert, and treats it as one
  • Passes a complete request to the team in charge

Built on IAaaS , deployed on Support Portal

On the jobs

Field service dispatcher

The right technician, in the right place, with the right part: that is what decides whether a job takes one visit or two.

Every job goes out with the right technician, and the customer knows when they will arrive.

  • Assigns each job by area, skill and availability
  • Accounts for urgent jobs and rounds already planned
  • Tells the customer the slot and when the technician arrives
  • Reshuffles the day when a job runs over

Built on IAaaS , deployed on Support Portal

After-sales coordinator

A complaint nobody follows up comes back, tenser each time. It takes it, checks what is covered, and follows it through to a fix.

The complaint is taken, checked and followed through to a fix.

  • Takes the complaint, photos and references included
  • Checks the warranty or the contract in your systems
  • Opens the return or the new job
  • Keeps the customer informed until it is closed

Built on IAaaS , deployed on Support Portal

After-visit follow-up specialist

A report that waits for the end of the week means a wrong record until then. It writes it straight away.

It does the work that follows each job, so the technician moves on to the next one.

  • Writes the job report from the technician’s notes
  • Updates the customer record and the equipment history
  • Sends the customer the report and a satisfaction question
  • Triggers what comes next: a new visit, a quote or a reminder

Built on IAaaS , deployed on Support Portal

Beside your teams

Bookkeeper

Subscriptions, job invoices, documents to reconcile: the accounting side, piling up while you answer the next one.

It picks up invoices as they arrive, reads them and files them where they belong.

  • Picks up invoices from the inbox as they land
  • Reads the document, tables included
  • Files each one against the right record in your tool
  • Keeps a log of everything it touched

Built on IAaaS , deployed on Support Portal + Horizon

In-house expert

Your terms, your covered areas and your field procedures change, and your teams cannot hold all of it. It answers from your documents, and names which ones.

It knows every document the company holds, and answers your teams from them.

  • Answers from your procedures and your files
  • Names the document each answer came from
  • Only shows each team what it is allowed to see
  • Updates itself the day a document changes

Built on IAaaS , deployed on Support Portal

The position you have in mind

These four are examples. What makes them possible is what would make yours possible.

  • Connects to the tools you already run
  • Runs on AI that stays inside your own walls
  • Automates any sequence you can describe
  • Built with you, on the same foundation
Describe the position you need

Two minutes, in your own words.

Watch the agent work

Requests like the ones you get, played out end to end. Each one shows what the agent read before it answered.

Book a demo

Sources

Website
Help Center
Documentation
CRM
Booking system
Account record
Payments
Conversation history

Does

Proves

  • Instant replies on 10+ channels
  • Handles any language automatically
  • Consistent tone across every inbox
  • Around the clock, with no shift limits

Speaks on

Live chat
WhatsApp
Email
Voice
SMS
Instagram
Facebook Messenger
Telegram
LINE
TikTok

What it plugs into

The systems the agent reads and writes in this sector. Your own stay where they are.

Questions

Book it, where you allow it. It reads your availability, writes the appointment into your system and confirms to the customer in the same exchange. The scope is declared: outside it, the agent hands over.
No. The agent plugs into them, as it does at VoltandGo. Every scene in the demonstration shows which sources were read before the answer went out.
It hands the right team a summary of the exchange, what it has already checked and the customer’s state of mind. A cancellation or a safety alert are recognised as such, not answered from a script.
Only if you decide it should. The platform runs on our sovereign AI foundation, and hosting is a choice: with us in Monaco, on your own infrastructure, or in a closed environment.

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